Split seam on two bags

I would have given this a 5 star because the gelatin is awesome, but the packaging and correspondence need to be improved. I have emailed the company, but have had no response as of this date. I ordered the 5 lb bag along with other gelatins as well as candy. The seam on the orange split and at least 1 lb of it leaked out all over the other products along with a split seam on the 1 lb bag of strawberry. It was a very hard mess to clean up and I lost 1 lb of the orange and half of the strawberry one.