We want you to be completely happy with your purchase! If for some reason you are not satisfied with your item please contact us within 10 days to arrange for a return or credit.
Most items can be returned automatically by following this link:
Certain items are not able to be returned or will incur additional charges due the nature of the order.
- Custom quoted bulk orders with special pricing will incur a 50% restocking fee.
- Melting: The ice Packs or thermal protection option must be chosen when you place your order. We will not guarantee your order unless this option is chosen. We strongly recommend this if you are expecting temperatures over 85 degrees at delivery.
- Case quantities are not returnable without prior authorization.
- Custom blended items (i.e spices, seasoning, and candy mixed) are Non-Returnable.
All genuinely faulty/damaged goods will be replaced or money refunded per availability or your choice, however we must be advised of any faulty goods within 48 hours after delivery (excluding weekends). If possible, please take photos of any damage, including any damage to the shipping box. This will expedite and confirm any claim with our shipping carriers.
Refunds may take 2-4 weeks to complete although most often will completed much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Orders are shipped with one of three common carriers: USPS, UPS or FEDEX, should you have a preference please let us know as soon as possible and we will do what we can to accommodate you.
Most orders are shipped within within 1-2 business days while larger orders may take up to 4 business days to process. Flat rate shipping is the default option and may take up to 10 business days after shipment to reach the west coast. Please contact us for an exact date if you need your product sooner.
If you have negotiated rates with a carrier or prefer to use your own shipping account please just let us know when your order is placed. We can refund your shipping entirely or simply email us a list of the items you would like to purchase to: firstname.lastname@example.org and a custom order will be provided for you.