We want you to be completely happy with your purchase! If for some reason you are not satisfied with your item please contact us within 14 days to arrange for a return or credit.
For returns, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Custom quoted bulk orders or blends are either non-returnable or may incur a 50% restocking fee due to the nature of these purchases. Please contact us for confirmation before purchasing.
Genuinely faulty goods will be replaced or money refunded per availability or your choice, however we must be advised of any faulty goods upon receipt of the item. In most circumstances a pre-paid shipping label will be provided for your convienence.
Refunds may take 2-4 weeks to complete although most often will completed much more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Orders are shipped with one of three common carriers: USPS, UPS or FEDEX, should you have a preference please let us know as soon as possible and we will do what we can to accomodate you.
Most orders are shipped within within 1-2 business days while larger orders may take up to 4 business days to process. Please call for availability or email us with any questions, comments, or concerns.
Custom orders are available to ship collect for a discount, if you would like to arrange shipment through your own carrier please contact us in advance and we can customize your order for you. Simply email us a list of the items you are interested in and a custom quote will be provided for you.